Last Updated: November 2025
1. General Information
UAE Customer Care 247 provides professional customer support and home service solutions in Dubai, including appliance support, troubleshooting, and on-site assistance. By using our website https://uaecustomercare247.com or requesting our services, you agree to these Terms & Conditions. All services are provided by trained personnel following professional standards to ensure quality and reliability.
2. Service Booking
Customers can book services via our website, WhatsApp, or phone. All bookings are subject to availability of staff and confirmation by our team. While we strive to provide accurate service schedules, UAE Customer Care 247 cannot guarantee exact appointment times due to unforeseen circumstances such as traffic, high demand, or emergencies. Bookings are confirmed only when acknowledged by our staff.
3. Service Charges
All service charges, including inspection fees, labor, and parts (if applicable), will be communicated before the service begins. Final charges may vary depending on the complexity of the request and additional requirements. Customers are responsible for payment upon completion of the service unless otherwise agreed. Any additional services requested during the visit will be charged separately with prior approval.
4. Cancellation and Rescheduling
Customers may cancel or reschedule appointments at least 2 hours before the scheduled service time. Cancellations or rescheduling requests made after this period may be subject to a nominal visit fee if personnel have already been dispatched. UAE Customer Care 247 reserves the right to reschedule services due to operational requirements, emergencies, or unforeseen circumstances, with notice provided to the customer as soon as possible.
5. Liability and Warranty
UAE Customer Care 247 provides limited warranty on specific services as communicated at the time of service. Warranty coverage does not apply if services are performed by another provider or if the issue arises due to customer negligence or misuse. The company is not liable for indirect, incidental, or consequential damages resulting from service issues. Claims must be submitted within the warranty period, and proof of service may be required.
6. Customer Responsibilities
Customers are responsible for providing accurate information about their request, ensuring safe access for personnel, and following basic safety precautions. Any damage or complications resulting from negligence or improper handling is not covered under warranty. Customers must ensure a safe working environment for staff and remove obstacles that could prevent completion of the service.
7. Privacy and Data Use
All personal information collected during booking, communication, or service delivery will be used only for service provision, scheduling, and quality improvement purposes, in accordance with our Privacy Policy. UAE Customer Care 247 does not share, sell, or rent customer information to third parties except as required for service fulfillment or by law.
8. Service Area
Services are provided exclusively within Dubai and nearby areas. Requests from locations outside the operational coverage may be declined or subject to additional charges for travel. Customers are responsible for ensuring that their service location falls within our service area before booking.
9. Changes to Terms
UAE Customer Care 247 reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of our website or services after modifications constitutes acceptance of the revised Terms & Conditions.
10. Contact Information
For questions, concerns, or clarifications regarding these Terms & Conditions, customers can contact UAE Customer Care 247 via email at info@uaecustomercare247.com, call +97501674480, or visit our office at Al Sufouh, Dubai, UAE. Our team is committed to providing transparent, professional, and high-quality services while ensuring customer satisfaction and compliance with applicable laws.